- Do you ship outside of Canada, Europe, Asia, Australia, and New Zealand?
Yes. We are currently conducting trial orders to many countries around the world. Please contact our international department at info@APMEXGlobal.com for more information.
- Will I have to pay duties or taxes when I receive my order?
All duties and taxes must be paid by the customer on delivery. You may be subject to taxes and/or duties for your order. Please consult your local customs broker for more information on duty and tax rates.
- Does APMEX declare the value of the package on Customs Forms?
We always declare the full value of the shipment on any customs form. There are no exceptions to this rule.
- What happens if I refuse delivery or I am un-available to accept my international APMEX shipment?
If your order is returned to APMEX due to: your refusal to pay duties or taxes, or if the carrier (example FedEx or UPS) was unable to deliver your order, you will be responsible for any return shipping fees, additional duties, or applicable taxes for returning the package back to APMEX. In addition, if your package is returned to APMEX, we will not reship your order until we are paid in full for any return shipping costs, duties, taxes we have had to pay or advance for you as well as any subsequent re-ship fees back to you.
International returns are a very costly problem and we STRONGLY suggest making yourself aware of any duties or taxes before packages are shipped to avoid surprises. In addition, we STRONGLY suggest making yourself available to the delivery company so your package is not returned to APMEX subjecting yourself to unnecessary taxes, duties, shipping costs or delays. These delays for re-ships could take 4-6 weeks or longer complete when packages are not received as they should. If you have any questions about your international shipment, please send inquiry to info@APMEXGlobal.com.
- What is your return policy?
We guarantee your satisfaction at The American Precious Metals Exchange. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to fourteen (14) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at 800.375.9006 within fourteen (14) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.
Shipping and handling charges are non-refundable. For returns, you must carefully package the product, you are responsible for the cost of return shipping. APMEX reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
On returning bullion related items, the customer may (at APMEX's discretion) be required to pay for any market loss on their returns. (Click here to review our Market Loss Policy) Any market gain on refunds shall remain the property of APMEX.
Pricing or Typographical Errors
We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, APMEX shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the Site on the pages describing the products.
- How do I obtain a Return Authorization Number?
Should you elect to return an item from your order, you must do so during normal business hours of 8:00 - 4:00 CST Monday - Friday. All returns must be done over the telephone only, at which time you will be given a Return Authorization Number. Once your return is received, if any market loss to The American Precious Metals Exchange has occurred, it will be calculated. You will not be charged the $35.00 (USD) cancellation fee to return an item or items. However you may (at APMEX's discretion) be required to pay for any market loss (Our Market Loss Policy) on your returns. If applicable, you may elect to pay the market loss by credit card or, we will invoice you and you will have thirty days to pay the market loss in full. No future orders may be permitted until that amount is paid in full. Any market gain on cancellations shall remain the property of APMEX.
For additional information, please review our General FAQs.
Or, if you require further assistance, please send your inquiry to info@APMEXGlobal.com or call (405) 595-5496 to speak directly with one of our customer service representatives.