Frequently Asked Questions

How do I buy from APMEX?
Buying precious metals is easier than ever with APMEX.com! We offer gold, silver, platinum and other precious metals at the lowest prices using our secure, hassle-free, real-time online ordering system. Click here to get started now.
Who can buy from APMEX?
Our clients consist of Collectors, Dealers, Accumulators, Banks, Brokerage Houses, Investors and Speculators. Whether you want to purchase large quantities or individual items, we can fulfill all of your needs.
Do you have a minimum order?
Not for the Holidays. As our gift to you, our usual $50.00 (USD) minimum order has been waived. All orders $49.00 (USD) and above will receive FREE SHIPPING, while orders under $49.00 (USD) will be charged shipping. This offer applies to domestic orders only. For any orders shipped to Canada, our minimum order is $250.00 (USD) per transaction. The minimum order amount for Europe and Australia is $1,500.00 (USD) per transaction.
Do you have a maximum order?
The short answer is no, however APMEX does reserve the right to request a 10% deposit on orders deemed "significant" by APMEX, before we will accept the order and lock in prices. On orders greater than $500,000, we recommend that you contact our Sales Department at 800-375-9006 Option 1 to determine if a deposit will apply.
Should I purchase gold, silver, platinum or palladium?
As with any investment, diversification is always important. A good mixture of gold, silver, platinum and palladium in your portfolio will help reduce your risk.
How much should I invest into precious metals?
Most investment professionals recommend 10-20 percent of your assets be in precious metals. Now more than ever it is important to be diversified in precious metals. Some believe now is the time to be heavier into gold & silver. That decision is up to you.
How do I open an account with APMEX?
Click here to go to our "Open an Account" page and start investing today.
Does it cost anything to open an APMEX account?
No. It is absolutely free.
What benefits are there to opening an account?
Opening a secure online account will allow you to place trades faster, track your orders, see when your payments process, track when your package was shipped, access your historical transactions for cost basis, receive notification of special offers we offer to only our account holders, and much more. Click here to open an account now.
Can I cancel my order?
Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 9:00 – 5:00 EST Monday – Friday. All cancellations are subject to our Market Loss Policy plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. If applicable, any cancellation fee and/or market loss will be charged to your credit card for the full amount due, as per User Agreement. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of APMEX.
Can I change my order after my order is confirmed?
No. Our system is automated which makes it EXTREMELY DIFFICULT and time consuming to modify an order after it has been confirmed. We suggest you take the time up front to make sure what you want is exactly what you order.
Do you accept trade-ins of gold, silver and platinum?
Yes. We are always looking for new inventory.
What products does APMEX sell?
APMEX has over 5,000 products listed on our web site. Whether you are interested in coins, bars or rounds, bullion, semi-numismatic or numismatic products, chances are we have it on site ready for immediate delivery. If you are new to Precious Metals you may want to check out our Top 40 page, as these are our most popular products.
Do you offer pool accounts?
No, not at this time. Please check with us in the future. Click here if you would like to be notified in the future when we begin offering this service.

Do you have a minimum transaction?
Yes. When you sell your products to us, our minimum purchase amount is $1,000 (USD).
How do I sell to APMEX?

Selling your items to APMEX is easy, as it should be. When you are ready to sell items to us, just follow these simple steps:

  1. Open your free online account.

  2. Call our Trading Department at 800.375.9006 and get our current prices.

  3. Securely package your items and then ship* to: APMEX
    226 Dean A. McGee Avenue
    Oklahoma City, Oklahoma 73102 
     

  4. Include the provided detailed packing slip and the confirmation number you receive from the APMEX Trading Dept.

*NOTE: We recommend shipping your package via USPS Registered Mail (including insurance) for your protection

When will I receive my payment?

When we receive your package we will typically send your payment within 3-5 business days in one of the following ways. You can select which payment method best suits your needs.

  • Payment options for purchases of less than $5,000.00 (USD):
    • Check sent priority mail - a $7.95 (USD) priority fee will be applied
    • Check sent first class mail
  • Payment options for purchases of $5,000.00 (USD) or more:
    • Bank Wire - a $25.00 (USD) priority fee will be applied
    • Check sent priority mail - a $7.95 (USD) priority fee will be applied
    • Check sent first class mail
I would like to personally deliver my precious metals to you. Can I do that?
Yes. You may deliver your precious metals to us by pre-arranged appointment only. To make an appointment please call us at 800.375.9006.
What products do you buy?
We are active market makers in all the items listed in our Products section.
What happens if I don't send in the precious metals after a price has been confirmed?
Your transaction may be cancelled if you do not call by the end of the following business day with the registered mail or tracking number. Additionally, you will be liable to cover any market loss we incurred by accepting the order to buy from you. This is covered in our Market Loss PolicyFurthermore, you will not be permitted to buy or sell to us in the future. If you call in with the registered mail or tracking number and we do not receive the items within 5 business days and the delay is due to the USPS, UPS or Federal Express, we will extend the deadline on a case by case basis.
Can I cancel my order?
Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 9:00 – 5:00 EST Monday – Friday. All cancellations are subject to our Market Loss Policy plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have thirty days to pay the amount due in full. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of APMEX.
Do you accept trade-ins?
Yes. We are always looking for new inventory. Please always consult your tax advisor before making any decisions like this.
Do you accept consignments?
From time to time we accept consignments. Please contact us and let us know what you have in mind.
Do you charge a receiving fee?
No, when you sell your items to us there are no hidden charges. The prices quoted are the prices we will pay.
Are there any other hidden fees for selling to APMEX?
No, there are no hidden fees for selling your items to us. It's just that simple.

Do you add a commission fee to your posted prices?
No. The prices you see are the prices you pay. The only charges APMEX adds are for shipping, handling and insurance. Shipping is free on all domestic orders over $5,000 (USD), and on all Citadel orders.
Are my prices locked in when I place my order?
Yes. When you place an order over the telephone or online, you will be given a confirmation number that locks in your price.
How long is my price locked in for when buying from APMEX?

Your price is locked in for 5 business days on orders under $25,000 (USD) and three business days for orders more than $25,000 (USD). That is the time you have to make your payment to APMEX. Once you have placed an order with APMEX, you have entered into a binding agreement. When ordering online, the price at which your order is submitted is the locked in price. Your confirmation number will be on the final order screen and in your return email.

APMEX reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to APMEX regardless of payment method and price confirmation. You must ensure that your payment is dated within 24 hours and received by APMEX within five business days on orders under $25,000 (USD) and three business days on orders more than $25,000 (USD) to guarantee your price. Providing us with your credit card information is required to lock in pricing all orders. You are responsible to cover any market losses (Our Market Loss Policy) should your order be cancelled, in addition to a $35.00 (USD) cancellation fee.

Do you have quantity discounts?
Yes. Our prices have already been calculated for high volume wholesale orders. However, APMEX will extend additional discounts when possible on orders more than $100,000 (USD) or large orders of individual items. Please feel free to call us with what you are looking for.
Is there a discount for paying by Cash, Check, Money Order, Cashier's Check, or Wire?
Yes. We provide a 3.5% cash discount off our list/retail price to our customers if they pay for their orders by check, money order, cashier's check, bank wire, cash or trade. The prices shown for each product on the website include the 3.5% cash discount unless you choose to pay by credit card.

Is there a discount for paying by Cash, Check, Money Order, Cashier's Check, or Wire?
Yes. We provide a 3.5% cash discount off our list/retail price to our customers if they pay for their orders by check, money order, cashier's check, bank wire, cash or trade. The prices shown for each product on the website include the 3.5% cash discount unless you choose to pay by credit card.
What form of payment does APMEX accept?
Payment to APMEX must be provided using one of the following: 

  • Credit card
  • Bank Wire (Only accepted for $1500.00 (USD) or more.)
  • Certified check
  • Cashier’s check
  • Money Order
  • Personal check
Do you have a holding period on cashier's checks, certified checks and personal checks?
Yes. We hold all certified checks and cashier's checks typically for 5-10 banking days. Personal checks will be held for 5-10 banking days regardless of when they clear prior to shipping. Direct bank wire is always recommended.
Where and how do I wire funds?
Upon placing an order and our issuing a confirmation number, we will provide you instructions along with our bank name, ABA routing number and account number. Please note: We only accept bank wires for an amount over $1500.00 (USD).
What is your good funds policy?
Good funds is the day we receive your direct bank wire, from 1-10 business days from the day we receive your cashier's check, money order or certified check and 10 business days from the day we receive your personal check. Additional delays may occur for checks if your bank does not cooperate in assisting us with the information needed to verify your transaction. Direct bank wire is always recommended.
How quickly will you need my payment?
You must ensure that your payment is received by APMEX within (5) five business days on orders under $25,000 (USD) and (3) three business days on orders more than $25,000 (USD) to guarantee your price. APMEX reserves the right to cancel orders that do not meet this requirement. We recommend mailing your payment the same day your order is placed and using 2-3 day priority mail through the United States Postal Service to be sure your payment is received on time.
Do you accept credit cards?
Yes. We do accept credit cards for payment. APMEX recommends paying for smaller orders by credit card. Credit card orders exceeding $5,000 (USD) are not accepted until you are an established customer. All credit card orders are reviewed on an order by order basis. In addition, we will only ship to the credit card billing address. Please confirm that the ship to address is the same as the mailing address in your online account before placing credit card orders. We reserve the right to refuse any order deemed questionable or of significant risk to APMEX regardless of payment method and price confirmation.
Do you accept ACH or online payments?
No, we do not accept ACH transactions. We do accept online bill payments in check form only. They will be treated the same as a personal check regarding shipment date. We will ship the item(s) 10 business days after we receive the check.
What happens if my payment isn't received within the applicable time period?
It's always best to send us your payment immediately to ensure APMEX can honor the confirmed price. If payment is not received within five business days for orders under $25,000 (USD) and three business days for orders more than $25,000 (USD), APMEX reserves the right to either, accept your payment, refuse and cancel your order, or provide a fresh quote based on the market price at the time we received payment.
What happens if I don't send a check or follow up on my order after it has been confirmed?
Your order may be cancelled if we do not receive payment within the required time period. Also, your account may be closed and you may no longer be able to place trades with us. If a decline in the market price occurs, you will be liable for any market loss we incur for locking in and accepting your order. (Our Market Loss Policy). You will be charged the difference between your confirmed price and the market buy price when your order is officially cancelled. Any market gain on cancellations shall remain the property of APMEX.
Can I cancel my order?
Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 9:00 – 5:00 EST Monday – Friday. All cancellations are subject to our Market Loss Policy plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have thirty days to pay the amount due in full. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of APMEX.
What currencies does APMEX accept?
We currently accept payments in US Dollars, Canadian Dollars, Euros, and Great Britain Pounds. 

Order Amount (USD)Preferred Payment TypesPayment Due
$50 - $1,500 Credit Card, Cashier's Check,
Personal Check, Money Order
5 Business Days
$1,501 - $5,000 Credit Card, Bank Wire, Cashier's
Check, Personal Check, Money Order
5 Business Days
$5,001 - $25,000 Bank Wire, Cashier's Check,
Personal Check
5 Business Days
$25,001 - $250,000 Bank Wire, Personal Check 5 Business Days
$250,001 + Bank Wire 3 Business Days

What are the U.S. shipping, handling and insurance charges?
As APMEX’s gift to you, all orders of $49.00 (USD) or more will receive FREE SHIPPING for the Holidays, regardless of your  APMEX Club Membership and Benefits status. This offer is good only for the Holidays. Holiday shipping and handling fees are as follows.

  • $9.95 (USD) for orders under $49.00 (USD)
  • Free for orders of $49.00* (USD) and over

*Before taxes and other surcharges

How long will it take to get my package?
APMEX generally packages and ships your order the following way: 

  • Credit Card Orders - Ships within 1 business day* following the date of confirmed payment.
  • Money Orders, Bank and Cashier's Check Orders - Typically these ship in 5-10 business days from the day we deposit your check. This may depend on your previous order history and order amount.
  • Personal Checks and Company Checks - Typically these ship 5-10 business days from the day we deposit your check. This may depend on your previous order history and order amount. Please be aware that we have no idea when your check clears your bank. We are only notified when it does not clear. You may be able to see information online at your bank that shows when these funds clear your accounts. Please keep in mind that information is not available to us.
  • Bank Wires - Ships within 1 business day* from the date your bank wire funds have been received. This is the fastest way to pay for your order.

All these timelines exclude weekends and holidays.

*APMEX will provide our QuickShip™ Program with next day shipping for domestic orders paid by credit card or bank wires. Restrictions Apply.

Do you ship internationally?
Yes. Please see the international section of our FAQ.
How do you wrap your packages?
All our packages are carefully and discretely wrapped, typically in brown tape and not to give any indication as to the contents inside.
How is my order shipped?
American Precious Metals Exchange orders are shipped Registered/Insured U.S. Mail, & UPS. Each package is fully insured and may require a signature upon delivery. Packages can take on average 1-10 business days for delivery. The tracking number will be provided via email to you upon date of shipment.
Is my package insured while in transit?
American Precious Metals Exchange fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc. The UPS Store, etc. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.
Does APMEX ever back order items?
Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery up to 30 days (From your expected shipping date) to fill your order. Even if the price continues to rise, your price is locked in. We will deliver your bullion (Non-Numismatic) product within 30 days. If you ordered a numismatic or supply item which has previously sold or we are out of stock on, we will either place it on back order, attempt to locate another or a refund will be given. Should the value of your items decrease in that time period, you will not be entitled to any market gain.
Can you ship my order to a post office box?
Yes, orders shipped registered and insured US mail can be sent to a P.O. Box. If a different shipping method is used, you must specify a street address for shipment. A signature is required upon delivery of your package.

For International customers, please visit our International FAQ. Select your country from the flags represented to review country specific information.

What is APMEX Club?
APMEX Club is a membership program that rewards our loyal customers with benefits such as free shipping, exclusive offers and more. Learn more about APMEX Club Membership and Benefits.
What is your return policy?
We guarantee your satisfaction at APMEX. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to fourteen (14) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at 800.375.9006 within fourteen (14) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.

Shipping and handling charges are non-refundable. For returns, you must carefully package the Product, you are responsible for the cost of return shipping. APMEX reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.

On returning bullion related items, the customer may (at APMEX's discretion) be required to pay for any market loss on their returns. (Click here to review our Market Loss Policy) Any market gain on refunds shall remain the property of APMEX.

Pricing or Typographical Errors - We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, APMEX shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Additional Terms - Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the Site on the pages describing the products.

How do I obtain a Return Authorization Number?
Should you elect to return an item from your order, you must do so during normal business hours of 9:00 – 5:00 EST Monday – Friday. All returns must be done over the telephone only, at which time you will be given a Return Authorization Number. Once your return is received, if any market loss to APMEX has occurred, it will be calculated. You will not be charged the $35.00 (USD) cancellation fee to return an item or items. However you may (at APMEX's discretion) be required to pay for any market loss (Our Market Loss Policy) on your returns. If applicable, you may elect to pay the market loss by credit card or, we will invoice you and you will have thirty days to pay the market loss in full. No future orders may be permitted until that amount is paid in full. Any market gain on cancellations shall remain the property of APMEX.
Are there risks?
All investments involve risk - coins and bullion are no exception. The value of a bullion coin (e.g., American Eagles or Canadian Maple Leafs) is affected by many economic factors, including the current market price of bullion the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment. Therefore, because both bullion and coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment.
Is gold, silver, platinum or palladium taxable?
APMEX does not collect any tax when your order is shipped outside the states of Oklahoma and New York. You should consult your tax advisor for specific taxation advice in your jurisdiction. State taxes may be applicable.
Can APMEX store my gold, silver, platinum or palladium for me?
Yes. When you buy Precious Metals products from APMEX, you can choose to have them delivered directly to a high-security, private storage facility, managed by one of the world’s largest and most recognized names in secure vaulting solutions, through Citadel Global Depository Services, Inc., a wholly-owned subsidiary of APMEX. Click here to learn more or download this informative brochure. You can also call a Citadel Customer Service Representative at 888.518.7596 Monday through Friday, 8 am to 6pm (ET).
Does APMEX have a catalog?
No. At this time we do not have a product catalog. Please check with us in the future. Click here if you would like to be notified in the future when we begin offering a catalog.
Do you report my purchase of precious metals to the IRS?
APMEX is not required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement.
How many grams are in a Troy Ounce?
There are 31.1034768 grams in a Troy Ounce.
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