See below for the list of countries we currently ship to. Click any country to read our FAQs. If you are customer and do not see your country listed, please feel free to contact us at info@APMEXGlobal.com.
Countries Where We Currently Ship Product
APMEX Global not only sells Gold and Silver, but we also offer a large inventory of other Precious Metals products. Our international customers can shop online with competitive prices, affordable shipping rates and world-class customer service.
We make it easy for international customers to set up a payment, keep the privacy of your payment method, ship directly to your door on the other side of the globe and give you our satisfaction guarantee with every order.
- Cayman Islands
- Czech Republic
- Hong Kong
- New Zealand
- South Africa
- South Korea
- United Arab Emirates
- United Kingdom
- Will I have to pay duties or taxes when I receive my order?
All duties and taxes must be paid by the customer on delivery. You may be subject to taxes and/or duties for your order. Please consult your local customs broker for more information on duty and tax rates.
- Does APMEX declare the value of the package on Customs Forms?
We always declare the full value of the shipment on any customs form. There are no exceptions to this rule.
- What happens if I refuse delivery or I am unavailable to accept my international APMEX shipment?
If your order is returned to APMEX due to either a) your refusal to pay duties or taxes or b) if the carrier (example FedEx or UPS) was unable to deliver your order, you will be responsible for any return shipping fees, additional duties or applicable taxes for returning the package back to APMEX. In addition, if your package is returned to APMEX, we will not reship your order until we are paid in full for any return shipping costs, duties or taxes we had to pay or advance for you as well as any subsequent re-ship fees back to you. International returns are a very costly problem and we STRONGLY suggest making yourself aware of any duties or taxes before packages are shipped to avoid surprises. In addition, we STRONGLY suggest making yourself available to the delivery company so your package is not returned to APMEX subjecting yourself to unnecessary taxes, duties, shipping costs or delays. These delays for re-ships could take 4-6 weeks or longer to complete when packages are not received, as they should. Please note that APMEX does their best to accommodate customer requests, however, the carrier will be chosen at APMEX’s discretion. If you have any questions about your international shipment, please send an inquiry to info@APMEXGlobal.com.
- What is your return policy?
We guarantee your satisfaction at APMEX. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to seven (7) days from the date on which the customer receives their items. The Customer Service Department will give you instructions on how to return your items. All Bitcoin refunds are issued through BitPay at the USD rate at the time the refund is processed. APMEX is not responsible for any change in the Bitcoin exchange rate at the time of refund. Refunds for returns are not processed until after the returned item(s) has been received and verified.
Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. APMEX reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
On returning bullion related items, the customer may (at APMEX's discretion) be required to pay for any market loss on their returns. Click here to review our Market Loss Policy. Any market gain on refunds shall remain the property of APMEX.
Pricing or Typographical Errors - We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, APMEX shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional Terms - Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the Site on the pages describing the products.
- How do I obtain a Return Authorization Number?
Should you elect to return an item from your order, you must do so during normal business hours of 8 a.m. to 8 p.m. (EST) Monday – Thursday or 8 a.m. to 6 p.m. (EST) Friday. Once your return is received, if any market loss to APMEX has occurred, it will be calculated. You will not be charged the $35.00 (USD) cancellation fee to return an item or items. However you may (at APMEX's discretion) be required to pay for any market loss (Our Market Loss Policy) on your returns. If applicable, you may elect to pay the market loss by USD credit card or we will invoice you and you will have 30 days to pay the market loss in full. No future orders may be permitted until that amount is paid in full. Any market gain on cancellations shall remain the property of APMEX.
- Benefits of Using APMEX Global
Easy Payment Setup
We accept the U.S. dollar (USD) and provide instructions on how to set up a wire transfer from your bank via email after you have placed your order. A short confirmation will be sent with directions to complete your order.
Shipped to Your Front Door
Your order will be sent using either FedEx International Economy or UPS Worldwide Expedited to ensure that your purchase will get there safely and in a timely manner.
Regardless of where you live in the world, APMEX Global wants you to be 100% satisfied with your order.