What is APMEX Club?
APMEX Club is a membership program that rewards our loyal customers with benefits such as free shipping, exclusive offers and more. Learn more about APMEX Club Membership and Benefits.
What is your return policy?
We guarantee your satisfaction at APMEX. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to fourteen (14) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at 800.375.9006 within fourteen (14) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.
Shipping and handling charges are non-refundable. For returns, you must carefully package the Product, you are responsible for the cost of return shipping. APMEX reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
On returning bullion related items, the customer may (at APMEX's discretion) be required to pay for any market loss on their returns. (Click here to review our Market Loss Policy) Any market gain on refunds shall remain the property of APMEX.
Pricing or Typographical Errors
We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, APMEX shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the Site on the pages describing the products.
How do I obtain a Return Authorization Number?
Should you elect to return an item from your order, you must do so during normal business hours of 9:00 – 5:00 EST Monday – Friday. All returns must be done over the telephone only, at which time you will be given a Return Authorization Number. Once your return is received, if any market loss to APMEX has occurred, it will be calculated. You will not be charged the $35.00 (USD) cancellation fee to return an item or items. However you may (at APMEX's discretion) be required to pay for any market loss (Our Market Loss Policy) on your returns. If applicable, you may elect to pay the market loss by credit card or, we will invoice you and you will have thirty days to pay the market loss in full. No future orders may be permitted until that amount is paid in full. Any market gain on cancellations shall remain the property of APMEX.
Are there risks?
All investments involve risk - coins and bullion are no exception. The value of a bullion coin (e.g., American Eagles or Canadian Maple Leafs) is affected by many economic factors, including the current market price of bullion the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment.
Therefore, because both bullion and coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment.
Is gold, silver, platinum or palladium taxable?
APMEX does not collect any tax when your order is shipped outside the states of Oklahoma and New York. You should consult your tax advisor for specific taxation advice in your jurisdiction. State taxes may be applicable.
Can APMEX store my gold, silver, platinum or palladium for me?
Yes. When you buy Precious Metals products from APMEX, you can choose to have them delivered directly to a high-security, private storage facility, managed by one of the world’s largest and most recognized names in secure vaulting solutions, through Citadel Global Depository Services, Inc., a wholly-owned subsidiary of APMEX. Click here to learn more or download this informative brochure. You can also call a Citadel Customer Service Representative at 888.518.7596 Monday through Friday, 8 am to 6pm (ET).
Does APMEX have a catalog?
No. At this time we do not have a product catalog. Please check with us in the future. Click here if you would like to be notified in the future when we begin offering a catalog.
Do you report my purchase of precious metals to the IRS?
APMEX is not required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement.
How many grams are in a Troy Ounce?
There are 31.1034768 grams in a Troy Ounce.