FAQS

Yes. When you sell your products to us, our minimum purchase amount is $1,000.00 (USD).

Selling your items to APMEX is easy, as it should be. When you are ready to sell items to us, just follow these simple steps:

1. If you have not already done so, open a free account online.

2. Call us at (800) 514-6318 and lock in your price.

3. Securely pack and ship your items* in a new, unmarked box.

4. Include the provided detailed packing slip and the confirmation number you receive from the APMEX agent.

*NOTE: Currently we can only purchase from international customers if the items are being stored at a Citadel Depository.

By selling to APMEX and using our APMEX Logistics, you agree to the APMEX Logistics Terms & Conditions.

APMEX has been in business for more than 20 years and we have purchased over $1 billion of product from people just like yourself.

APMEX has relationships with all the mints in the world and we are an Authorized Purchased of the United States Mint, Perth Mint, Royal Mint, Banco de Mexico, Austrian Mint and over 50 more.

We carry the widest variety of products in the industry and are always looking to expand our inventory. We buy bullion, numismatics, semi-numismatics, rare coins and currency.

APMEX numismatists have more than 100 years combined industry experience and are on-site to provide assistance to our Purchasing and Receiving teams at any time.

Yes. APMEX locks in the price of your product over the phone so you are not at risk of any market or premium movement while your metals are in transit.

Yes. We offer a fully insured shipping solution through APMEX Logistics. You’ll receive a prepaid shipping label at our discounted rates, along with clear instructions to help your items arrive safely and securely.

Yes. APMEX provides step-by-step packing and shipping instructions to help protect your items in transit and support any carrier claim if an issue occurs. Following these instructions ensures your shipment remains eligible for APMEX Logistics coverage.

Please note: Customers must use a new, unmarked outer box for all APMEX Logistics shipments. Reused boxes are not permitted.

In many cases, yes. By using APMEX Logistics and selecting a Next Day Air option, we can typically remit payment within two business days after you sell to us, once your items are received and authenticated.

VIP and Elite Bullion Club members are paid one business day after the EPO is processed. Other Bullion Club members and nonmembers are paid within two business days after EPO processing. Payments are remitted using one of the methods below (restrictions apply), and you can select the option that best suits your needs.

Payment options for purchases of less than $10,000.00 (USD):

1. ACH direct deposit

2. Bank wire (a $25 fee will be applied)

3. Check sent first class USPS mail

4 Trade for product on APMEX.com

Payment options for purchases of $10,000.00 (USD) or more:

ACH direct deposit

Bank wire

Check sent first class USPS mail

Trade for product on APMEX.com

If we fail to process your payment by the next business day, we will send you a $10 voucher to use on a future APMEX.com purchase.

If your APMEX Logistics package has not delivered to APMEX on or within one business day of the estimated delivery date, contact an APMEX representative. We’ll work directly with the carrier to begin a claim. A drop-off receipt for each package is required to start this process.

Lost-in-transit claims typically take 10–15 business days from the estimated delivery date to resolve. If the package is confirmed lost, you will receive the insured amount for that shipment.

If you used another carrier outside APMEX Logistics, please contact that carrier directly with your tracking information and also notify APMEX if the package is confirmed lost or significantly delayed.

APMEX records video evidence of all packages upon delivery, including any visible damage. If your package has a shortage or appears tampered with, this video evidence may be used to support a claim.

If you followed APMEX Logistics packing instructions, an APMEX claims representative will update you after we submit the claim with the carrier. Concealed-shortage claims typically take 10–15 business days from delivery to resolve. If tampering is confirmed, you will receive the insured amount for the missing contents. If the carrier determines there was no tampering, coverage may not apply.

If you used another carrier outside APMEX Logistics and your package arrives damaged, an APMEX representative will contact you to help resolve the issue, and our delivery video can still assist in the claim.

A UPS Franchise Store is not considered a direct extension of the UPS Company. Therefore, it has limits regarding its capabilities to accept high value packages. You cannot ship packages with a value of more than $60,000 (per package) when shipping from a UPS Franchise Store. If you do, only $60,000 will be insured if a loss occurs.

As part of your Shipping and Packaging Instructions from APMEX, you will receive an address to the closest UPS Franchise Store based on the address you stated you were shipping from.

After you have prepared your packages according to the Packaging Instructions, you will just need to go into the UPS Franchise Store and hand your package(s) to the representative. Make sure the UPS Representative scans your package(s) using their systemic handheld device as received and you receive a receipt. If your package(s) does not receive a scan, your claim may be denied if a loss occurs.

UPS Customer Care Centers are an official UPS location, which allows them to accept higher value packages up to $60,000 each. You cannot ship packages with a value of more than $60,000 (per package) when shipping from a UPS Customer Care Center. If you do, only $60,000 will be insured if a loss occurs.

As part of your Shipping and Packaging Instructions from APMEX, you will receive an address to the closest UPS Customer Care Center based on the address you stated you were shipping from.

After you have prepared your packages according to the Packaging Instructions, you will just need to go into the UPS Customer Care Center and hand your package(s) to the representative. Make sure the the UPS Representative scans your package(s) using their systemic handheld device as received and you receive a receipt. If your package(s) does not receive a scan, your claim may be denied if a loss occurs.

Once your transaction is confirmed, we are expecting you to ship your metals to APMEX within one to two business days. If you are shipping using APMEX Logistics, there is no need to notify APMEX of the tracking number. If you are shipping to APMEX on your own, we require that you notify APMEX of the tracking number of the carrier you selected to ship. You will need to provide your tracking number by calling us at (800) 514-6314 or by responding by email to the purchase order confirmation within one to two business days. If we are unable to verify that your order is in transit, APMEX is subject to cancel your order 7 business days after the order is confirmed. Additionally, if your order is canceled, you will be liable to cover any market loss we incurred by accepting the order to buy from you in addition to a $35.00 cancellation fee. This is covered in our Market Loss Policy. Furthermore, you will not be permitted to buy or sell to us in the future, until any applicable fees are paid in full.

APMEX processes all packages under video surveillance. If you do send us items that we did not purchase or send the incorrect item, an APMEX representative will call you to resolve the discrepancy. In the event this happens, you will receive a new price for the product we received. If that new price is not acceptable, APMEX will gladly return the item at the seller’s expense, which will be deducted from the existing order total. APMEX cannot remit payment to you until the discrepancy is fully resolved.

Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them canceled. However, we realize rare situations happen where orders need to be canceled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8 a.m. to 8 p.m. (ET) Monday – Thursday or 8 a.m. to 6 p.m. (ET) Friday. All cancellations are subject to our Market Loss Policy plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone. At that time, if any market loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you by email, in which you will have thirty days to pay the amount due in full. Furthermore, you will not be permitted to buy or sell to us in the future, until any applicable fees are paid in full. Any market gain on cancellations shall remain the property of APMEX.

Yes. You may deliver your Precious Metals to us by pre-arranged appointment only. To lock in your price and make an appointment please call us at (800) 375-9006.

Yes. Our internal freight carrier security team monitors each and every one of our incoming and outgoing packages for any unusual activity.

Yes. APMEX receives, checks-in and processes every order under video surveillance. In the event there is a discrepancy with what you send and what we receive, APMEX will gladly provide you a copy of the video for your records.

APMEX will send you real-time updates via email and/or text so you are always aware of the status of your order from shipment to payment. To sign up for text message updates go to your account settings under manage preferences.

No, when you sell your items to us there are no receiving fees. The prices quoted are the prices we will pay.

No, there are no hidden fees for selling your items to us. It's just that simple.

If your package arrives and the contents are not the correct quantity and/or ounces that were originally sold to us, an APMEX representative will contact you to resolve the discrepancy. In certain instances, there could be Market Loss involved, please see our Market Loss Policy. APMEX cannot remit payment to you until the discrepancy is fully resolved.

A W-9 is a Request for Taxpayer Identification Number and Certification. It is a commonly used IRS form that individuals and businesses provide to businesses that are paying them.

There are certain purchases of specific products in specific quantities that require APMEX to file a 1099B. In order to file a 1099B, we must have a W-9 completed to have the necessary information in order to file that form.

APMEX is not a financial/tax adviser and therefore cannot provide tax advice. We suggest contacting your trusted financial/tax advisor to determine if there are any tax implications of your purchase/sale of Precious Metals.

One of the purposes of IRS Form 1099-B is for a Precious Metals dealer to report the proceeds of customer sales to the dealer of any of the Precious Metals from the IRS Reportable Items List. If you have additional questions, please consult a tax professional for details on your specific tax situation.

The 1099-B form is used to report any proceeds paid to a non-corporate seller to the IRS. This reporting enables the IRS to determine whether individuals who may be selling items as a source of income have properly reported the income from those sales on their tax returns. If you have additional questions, please consult a tax professional for details on your specific tax situation.

Dealers are required to file a 1099-B form when a customer sells the minimum quantity of any Precious Metals product that is included on the IRS’s Reportable Items List. Reporting specification varies depending on the specific coin or bullion piece(s) sold. If you have additional questions, please consult a tax professional for details on your specific tax situation.