FAQS

Yes. When you sell your products to us, our minimum purchase amount is $1,000.00 (USD).

Selling your items to APMEX is easy, as it should be. When you are ready to sell items to us, just follow these simple steps:

1. If you have not already done so, open a free account online.

2. Request a quote and receive an offer to lock in your price online or call us at (800) 514-6318.

3. Securely pack and ship your items* in a new, unmarked box.

4. Include the provided detailed packing slip and the confirmation number you receive from the APMEX agent.

*NOTE: Currently we can only purchase from international customers if the items are being stored at a Citadel Depository.

By selling to APMEX and using our APMEX Logistics, you agree to the APMEX Logistics Terms & Conditions.

APMEX has been in business for more than 20 years and we have purchased over $1 billion of product from people just like yourself.

APMEX has relationships with all the mints in the world and we are an Authorized Purchased of the United States Mint, Perth Mint, Royal Mint, Banco de Mexico, Austrian Mint and over 50 more.

We carry the widest variety of products in the industry and are always looking to expand our inventory. We buy bullion, numismatics, semi-numismatics, rare coins and currency.

APMEX numismatists have more than 100 years combined industry experience and are on-site to provide assistance to our Purchasing and Receiving teams at any time.

Yes, APMEX locks in the price of your product over the phone or during your online checkout so you are not at risk of any market or premium movement while your metals are in transit.

Yes, we offer a fully insured shipping solution through our exclusive partnership with UPS that allows you to take advantage of our discounted shipping and insurance rates.

APMEX will provide you with step-by-step instructions for packaging your products to give you peace of mind when shipping one of your most valuable assets. These detailed instructions not only protect your package, but will help protect you in case there is any issue during transit and an insurance claim needs to be filed.

Please note: If you absolutely must re-use a box, remove all previously used labels and make sure there is nothing indicating "hazardous materials" or "dangerous contents," as your package may not be fully insured by UPS.

By using APMEX Logistics and selecting the Next Day Air option, in most cases we can remit payment to you within two business days after you sell to us. The package must be received by UPS no later than 4pm during normal business hours Monday-Friday. VIP and Elite Bullion Club member's payment will be provded one business day after processing the EPO. Other Bullion Club members or nonmembers will be paid within two business days after the EPO is processed. Payments are remitted in one of the following ways (restrictions apply). You can select which payment method best suits your needs.

Payment options for purchases of less than $10,000.00 (USD):

1. ACH direct deposit

2. Bank wire (a $25 fee will be applied)

3. Check sent first class USPS mail

4 Trade for product on APMEX.com

Payment options for purchases of $10,000.00 (USD) or more:

ACH direct deposit

Bank wire

Check sent first class USPS mail

Trade for product on APMEX.com

If we fail to process your payment by the next business day, we will send you a $10 voucher to use on a future APMEX.com purchase.

Once your transaction is confirmed, we are expecting you to ship your metals to APMEX within one to two business days. If you are shipping using APMEX Logistics, there is no need to notify APMEX of the tracking number. If you are shipping to APMEX on your own, we require that you notify APMEX of the tracking number of the carrier you selected to ship. You will need to provide your tracking number by calling us at (800) 514-6314 or by responding by email to the purchase order confirmation within one to two business days. If we are unable to verify that your order is in transit, APMEX is subject to cancel your order 2 business days after the order is confirmed. Additionally, if your order is canceled, you will be liable to cover any market loss we incurred by accepting the order to buy from you in addition to a cancellation fee equal to the greater of a fifty dollars ($50.00 USD) or 5% of the order total. This is covered in our Market Loss Policy. Furthermore, you will not be permitted to buy or sell to us in the future, until any applicable fees are paid in full.

APMEX processes all packages under video surveillance. If you do send us items that we did not purchase or send the incorrect item, an APMEX representative will call you to resolve the discrepancy. In the event this happens, you will receive a new price for the product we received. If that new price is not acceptable, APMEX will gladly return the item at the seller’s expense, which will be deducted from the existing order total. APMEX cannot remit payment to you until the discrepancy is fully resolved.

Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them canceled. However, we realize rare situations happen where orders need to be canceled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8 a.m. to 8 p.m. (ET) Monday – Thursday or 8 a.m. to 6 p.m. (ET) Friday. All cancellations are subject to our Market Loss Policy plus a fee equal to the greater of a fifty dollars ($50.00 USD) or 5% of the order total. Cancellations may only be approved over the telephone. At that time, if any market loss to APMEX has occurred, it will be calculated and added to the cancellation fee equal to the greater of a fifty dollars ($50.00 USD) or 5% of the order total. If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you by email, in which you will have thirty days to pay the amount due in full. Furthermore, you will not be permitted to buy or sell to us in the future, until any applicable fees are paid in full. Any market gain on cancellations shall remain the property of APMEX.

Yes. You may deliver your Precious Metals to us by pre-arranged appointment only. To lock in your price and make an appointment please call us at (800) 375-9006.

Yes. Our internal freight carrier security team monitors each and every one of our incoming and outgoing packages for any unusual activity.

Yes. APMEX receives, checks-in and processes every order under video surveillance. In the event there is a discrepancy with what you send and what we receive, APMEX will gladly provide you a copy of the video for your records.

APMEX will send you real-time updates via email and/or text so you are always aware of the status of your order from shipment to payment. To sign up for text message updates go to your account settings under manage preferences.

No, when you sell your items to us there are no receiving fees. The prices quoted are the prices we will pay.

No, there are no hidden fees for selling your items to us. It's just that simple.

If you see that your UPS APMEX Logistics package has not delivered to APMEX on or within a day of the estimated ship date, you may contact an APMEX representative and they will handle the claims process with UPS. A drop-off receipt for each package will be required in order to begin this process. Lost in Transit claims typically take between 10-15 business days of estimated delivery date to resolve. If the package is proven to be Lost in Transit, you will receive the dollar amount the package was insured for.

If you used another shipping carrier and notice the package has not arrived at APMEX in the expected timeframe, we suggest that you contact the carrier with the tracking information for further details. Also, please contact APMEX if you determine the package is lost in transit or the delivery will be postponed.

APMEX will have video evidence of all packages being delivered and, if applicable, showing any damage. Should your package have a shortage, this video evidence can be used in a claim. If you followed all UPS APMEX Logistics packaging instructions provided by APMEX, a claims representative will inform you once we submit your claim with the carrier. Concealed shortage claims typically take between 10-15 business days from delivery date to resolve. If the package was proven to be tampered with while in transit, you will receive the dollar amount insured for the missing contents. If the result of the claim investigation is there was no tampering with the package, your insurance may not be covered.

If you used another shipping carrier and your package(s) come in damaged an APMEX representative will be in contact with you to resolve the damaged package. APMEX will have video evidence of all packages being delivered and, if applicable, showing any damage. Should your package have a shortage, this video evidence can be used in a claim.

If your package arrives and the contents are not the correct quantity and/or ounces that were originally sold to us, an APMEX representative will contact you to resolve the discrepancy. In certain instances, there could be Market Loss involved, please see our Market Loss Policy. APMEX cannot remit payment to you until the discrepancy is fully resolved.

A W-9 is a Request for Taxpayer Identification Number and Certification. It is a commonly used IRS form that individuals and businesses provide to businesses that are paying them.

There are certain purchases of specific products in specific quantities that require APMEX to file a 1099B. In order to file a 1099B, we must have a W-9 completed to have the necessary information in order to file that form.

APMEX is not a financial/tax adviser and therefore cannot provide tax advice. We suggest contacting your trusted financial/tax advisor to determine if there are any tax implications of your purchase/sale of Precious Metals.

One of the purposes of IRS Form 1099-B is for a Precious Metals dealer to report the proceeds of customer sales to the dealer of any of the Precious Metals from the IRS Reportable Items List. If you have additional questions, please consult a tax professional for details on your specific tax situation.

The 1099-B form is used to report any proceeds paid to a non-corporate seller to the IRS. This reporting enables the IRS to determine whether individuals who may be selling items as a source of income have properly reported the income from those sales on their tax returns. If you have additional questions, please consult a tax professional for details on your specific tax situation.

Dealers are required to file a 1099-B form when a customer sells the minimum quantity of any Precious Metals product that is included on the IRS’s Reportable Items List. Reporting specification varies depending on the specific coin or bullion piece(s) sold. If you have additional questions, please consult a tax professional for details on your specific tax situation.