Order Policies & Procedures
Price Confirmations and Binding Agreement
Once you have placed an order to buy or sell with APMEX, Inc., you have entered into a binding agreement.
When ordering online, the price at which your order is submitted is the locked-in price. Your confirmation number will be in your return email. You must ensure that your payment is dated within 24 hours and received by APMEX within five (5) business days to guarantee your price.
When selling to APMEX, once we have issued a confirmation number, the price is locked in for you and the transaction may not be canceled, but only offset at our current buy price. We require all purchases to be shipped to us by the end of the following business day and that you reply to us with a tracking number so we know the product is on the way. If you call in with the registered mail or tracking number and we do not receive the items within 5 business days and the delay is due to the USPS, UPS or Federal Express, we will extend the deadline on a case-by-case basis.
Payment to APMEX must be provided using a credit card, PayPal account, bank wire, personal check or eCheck. See below for payment types for each order amount level.
- Orders from $0.01 to $1,499.99 (USD) can be paid by credit card, PayPal, personal check, eCheck or Bitcoin and must be received within 5 business days.
- Orders from $1,500 to $100,000 (USD) can be paid by credit card, PayPal, bank wire, personal check, eCheck or Bitcoin and must be received within 5 business days.
- Orders from $100,000.01 to $250,000 (USD) can be paid by credit card, PayPal, bank wire or Bitcoin and must be received within 5 business days.
- Orders from $250,000.01 to $500,000 (USD) can be paid by credit card, PayPal or bank wire and must be received within 5 business days.
- Orders over $500,000 (USD) can be paid only by bank wire and must be received within 5 business days.
Holding Period On Checks?
We hold all forms of check payments for 4 business days. The holding period ensures the bank has the opportunity to notify us of a problem with the payment before the order ships. Additional holding days may be added if your bank delays confirmation of your check payment. To avoid the payment holding period and realize our cash discount, you may consider paying by same day bank wire.
Our "Good Funds" Policy
Funds are considered “good” 4 business days from the day we receive your personal check or eCheck. Additional holding days may be added if your bank delays confirmation of your check payment. To realize the cash discount and avoid waiting for check funds to be good, you may consider paying by same day bank wire. Those funds are considered good upon receipt. eCheck payments eliminate the need to mail a payment, but are still held for verification of funds.
Payment instructions will be issued during the checkout process and again by email after you place your order. Payment must be dated within 24 hours of your order date. APMEX reserves the right to cancel orders that do not meet these requirements. APMEX does not accept C.O.D. orders. We reserve the right to refuse or cancel any order deemed questionable or of significant risk to APMEX regardless of payment method and price confirmation.
Cancellation of Orders
Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them canceled. However, we realize rare situations happen where orders need to be canceled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8 a.m. - 8 p.m. (ET) Monday - Thursday and 8 a.m. - 6 p.m (ET) Friday. All cancellations are subject to our market loss policy plus a $35.00 (USD) cancellation fee.
Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time or we will invoice you, upon which you will have thirty (30) days to pay the amount due in full. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of APMEX.
Our “Market Loss Policy” (Ask To Ask Policy)
When purchasing from APMEX, once we have issued a confirmation number, the price is locked in for you and the transaction may not be canceled, but only offset at our current ask price. Payment of any deficit between the price at which we sold to you and the offsetting purchase price and/or prices is your responsibility, only if your item(s) is canceled or returned. That amount will be charged to you, plus a $35.00 cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of APMEX.
When selling to APMEX, once we have issued a confirmation number, the price is locked in for you and the transaction may not be canceled, but only offset at our current buy price. Payment of any deficit between the price at which we bought from you and the offsetting purchase price and/or prices is your responsibility if we do not receive your items. That amount will be charged to you, plus a $35.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of APMEX.
APMEX reserves the right to refuse an order when the confirmed price is incorrect due to computer-related problems, a pricing error, incorrect item descriptions or sudden movements in the Precious Metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to APMEX regardless of payment method and price confirmation.
Your APMEX order may be canceled if we do not receive payment within five (5) business days. Once you have placed an order with APMEX, you have entered into a binding agreement.
Shipment of Your Items
APMEX orders are shipped Registered/Insured U.S. Mail and UPS. Each package is fully insured and may require a signature upon delivery. Packages can take on average 1-10 business days for delivery. The tracking number will be provided via email to you upon date of shipment. APMEX fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature or if you have given them instructions to leave your package with someone else such as a building manager, neighbor or drop-off location such as Mail Boxes etc., The UPS Store, etc. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.
The QuickShip® Program
APMEX will provide our QuickShip® Program with next-day shipping for domestic orders paid by credit card, bank wire or PayPal. Orders paid by credit card or PayPal will be shipped the business day following the date your order was placed. Orders paid by bank wire will be shipped the business day following the date your bank wire was received. Federal holidays are not considered business days for the purposes of the QuickShip® Program. The QuickShip® Program does not apply to orders shipped to our Citadel subsidiary.
The QuickShip® Program does not apply to:
- International orders
- Orders that include Pre-1933 U.S. Gold coins, kilo Gold bars, jewelry or other items not designated with the QuickShip® logo
- Orders for Pre-sale items
- Orders shipped to our Citadel subsidiary
In addition, if your order is placed on hold at your request, or if we experience payment issues related to insufficient funds or fraud, or if we experience issues with your credit card or PayPal account that require additional research on our part, the QuickShip® Program will not apply.
The QuickShip® Guarantee
If your order does qualify for the QuickShip® Program and we fail to ship your credit card or PayPal order the business day following the date your order was placed, or the business day following the date your bank wire or Bitcoin was confirmed, you will receive a $10 off coupon that you can redeem on your next $100 order. This coupon will expire 60 days after issuance. Please note that $10 off coupons can only be redeemed by the customer they were originally issued to.
We guarantee your satisfaction at APMEX. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to seven (7) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at (800) 375-9006 within seven (7) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items. All Bitcoin refunds are issued through BitPay at the USD rate at the time the refund is processed. APMEX is not responsible for any change in the Bitcoin exchange rate at the time of refund. Refunds for returns are not processed until after the returned item(s) has been received and verified.
Shipping and handling charges are non-refundable. For returns via mail, you must carefully package each product. You are responsible for the cost of return shipping. APMEX reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
On returning bullion related items, the customer may (at APMEX's discretion) be required to pay for any market loss on their returns. Review our Market Loss Policy here. Any market gain on refunds shall remain the property of APMEX.
Pricing or Typographical Errors
We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, APMEX shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the website pages describing the products.
All investments involve risk - coins and bullion are no exception. The value of a bullion coin (e.g., Maple Leaf or American Eagle) is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment.
Therefore, because both bullion and coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well and have adequate cash reserves and disposable income before considering a bullion or coin investment.
APMEX takes security very seriously. Our security measures protect the loss, misuse and alteration of all information under our control. Our system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Netscape's Navigator or Microsoft's Internet Explorer, you will be able to conduct fully-protected transactions that encrypt all of your personal information, including credit card number, name and address, so it cannot be read as the information travels from you to APMEX. Furthermore all of the customer data we collect is protected against unauthorized access.