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Do you accept Bitcoin or Bitcoin Cash?

Yes, we do accept Bitcoin, Bitcoin Cash and Etherium for payment. Bitcoin, Bitcoin Cash and Etherium orders exceeding $250,000 (USD) are not accepted at this time.

How do I pay with Bitcoin or Bitcoin Cash?

If you wish to pay for your order with Bitcoin, Bitcoin Cash or Etherium, simply select Bitcoin/Bitcoin Cash as your payment method in the checkout and submit your order. You will be presented with an embedded BitPay invoice. At this time, you will have 15 minutes to submit your payment. 

Where can I find the exchange rate for Bitcoin or Bitcoin Cash?

The exchange rate for orders paid by Bitcoin, Bitcoin Cash or Etherium will be provided by BitPay at the time of your transaction. Find the current exchange rate here.

Which wallets work best for my Bitcoin or Bitcoin Cash payment?

Many Bitcoin or Bitcoin Cash wallets do not fully support payment protocol. These non-payment protocol wallets make it too easy to send the incorrect amount or send your Bitcoin or Bitcoin Cash to the wrong place.

BitPay recommends using a BitPay-approved Payment Protocol Compliance wallet that you can trust to successfully use for Bitcoin payments. Compatible wallets can be found here.

Do you accept other cryptocurrencies?

At this time we accept Bitcoin, Bitcoin Cash and Etherium. 

Are all payment methods available, regardless of the size of my order?

No. Please see the chart below for acceptable payment types and order amounts.

Order Amount (USD) Preferred Payment Types Payment Due*
$0.01 - $1,499.99 Credit Card, PayPal, Personal Check, eCheck, Cashier's Check, Bitcoin, Bitcoin Cash 5 Business Days
$1,500 - $25,000 Credit Card, PayPal, Bank Wire, Personal Check, eCheck, Cashier's Check, Bitcoin, Bitcoin Cash 5 Business Days
$25,000.01 - $100,000 Credit Card, PayPal, Bank Wire, Personal Check, eCheck, Bitcoin, Bitcoin Cash 5 Business Days
$100,000.01 - $250,000 Credit Card, PayPal, Bank Wire, Bitcoin, Bitcoin Cash 5 Business Days
$250,000.01 - $500,000 Credit Card, PayPal, Bank Wire 5 Business Days
$500,000.01+ Bank Wire 5 Business Days

* Please note that Bank Wire payments must be received within 3 business days.

Is there a discount for paying with Bitcoin or Bitcoin Cash?

Yes. Bitcoin, Bitcoin Cash and Etherium payments qualify for a 3.0% discount.

Can I change my payment method to or from Bitcoin or Bitcoin Cash?

Changing to Bitcoin or Bitcoin Cash is not permitted as this payment option is only available when your order is placed online or over the phone. Similarly, at this time, we cannot change an existing order from Bitcoin or Bitcoin Cash to another payment method.

How long will it take to ship my order?

Once your payment has cleared through BitPay, we will begin packaging and shipping your order. Many Bitcoin and Bitcoin Cash orders qualify for our QuickShip® Program, providing next-day processing for domestic orders, with some exceptions based on the order contents. Once your order has shipped, you will receive an email confirmation that includes the tracking number. This information can also be found on your account page.

Can I cancel my order?

Once we have issued a confirmation number, all prices are locked-in, whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them canceled. However, we realize rare situations happen where orders need to be canceled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8 a.m. to 8 p.m. (EST) Monday – Thursday or 8 a.m. to 6 p.m. (EST) Friday. All cancellations are subject to our Market Loss Policy plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone. At that time, if any market loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. If applicable, any cancellation fee and/or market loss will be charged to your credit card for the full amount due, as per User Agreement. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of APMEX.

Additionally, APMEX is not responsible for any change in the Bitcoin exchange rate at the time of your order cancellation. All Bitcoin or Bitcoin Cash refunds are issued through BitPay at the USD rate at the time the refund is processed. APMEX is not responsible for any change in the Bitcoin or Bitcoin Cash exchange rate at the time of refund. Refunds for returns are not processed until after the returned item(s) have been received and verified.

Can I pay market loss using the Bitcoin or Bitcoin Cash payment option?

The Bitcoin or Bitcoin Cash payment option is not available for the payment of market loss. These fees can be paid by credit card, paper check or bank wire.

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