Frequently Asked Questions

Some of the most common questions are answered below.  If you find you have any additional questions, please read more or feel free to call the OneGold team during normal business hours at (800) 492-9144.

  • How are OneGold digital products priced?

    Gold, Silver and Platinum are priced competitively in the marketplace and carry a small premium, similar to any physical Gold, Silver or Platinum product.

  • What are the storage fees associated with OneGold?

    Storage fees will be billed quarterly based on the average daily balance of your holdings multiplied by the basis points each location charges, at 0.12% for Gold products and 0.30% for Silver products, with a minimum fee of $5 per quarter.

  • How do I redeem for physical metal?

    Physical metal can be redeemed by clicking Redeem on the top of the OneGold website. There you will find a selection of products to choose from. Simply add products to your cart just as you would on any retail site and go through the checkout process. Your order will be fulfilled via dropship services provided by APMEX. All redemption orders qualify for APMEX’s QuickShip® guarantee and best-tier pricing. If you would like to purchase products other than what you see on the page, please contact OneGold at (800) 492-9144.

  • What are the fees and transaction limits with each payment option?

    The following table shows the current fees and transaction limits for each payment method.

    Payment Type Convenience Fees Limits Countries
    Bank Wire None $500,000 per transaction All Countries
    Bank Account/ACH None $100,000 per transaction U.S. Only
    Credit Card 2.99% $500,000 per transaction All Countries
    PayPal 3.99% $500,000 per transaction All Countries
    Personal Check None $25,000 per transaction U.S. Only
    Bitcoin 1.99% $500,000 per transaction All Countries
  • What currencies does OneGold accept?

    We currently only accept USD (United States dollars). OneGold is also looking into accepting other currencies in the future. Please sign up for our email communications to be updated with future site enhancements.

  • How does OneGold pricing compare to ETFs and physical ownership?

    Many ETFs charge between 40 and 60 basis points per year for management fees. OneGold charges only a small storage fee of 12 basis points yearly for Gold and 30 basis points yearly for Silver. In comparison to owning physical metal, which is both cumbersome and risky, the digital option is an economical solution. The spread on the digital metals is generally much tighter compared to the spread on physical metals.

  • Is my product insured?

    Yes. Metals held in the United States, Switzerland, and the United Kingdom are fully insured against physical loss and left through the Lloyd’s of London. Canada Gold and Silver Products are insured through the Royal Canadian Mint, a Crown corporation wholly owned by the Government of Canada.

  • How can I be sure OneGold is safe to do business with?

    OneGold was created by one of the most trusted names in Precious Metals, APMEX LLC, as well as one of the largest names in the investment industry, Sprott Inc. With more than 50 years of combined experience, both companies have a long-standing history of best-in-class performance in quality products, solutions and customer care. In addition, OneGold contracts with reputable insurers to protect against loss of product, cybercrime and many other risks to ensure transactions are protected.

  • How can I be sure my information is kept private?

    OneGold does not sell, lease, or loan any personally identifiable information regarding its customers to any third party. Any information you give us is held with the utmost care and security and will not be used in ways to which you have not consented or as otherwise contemplated by our Privacy Policy.

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