Many of the most common Citadel questions are answered below. Should you have any other questions, call our knowledgeable Account Managers at (800) 375-9006, Monday through Thursday from 8 a.m. – 8 p.m. (ET) and Friday from 8 a.m. – 6 p.m. (ET).
It is very easy to change your Citadel account information. Simply log in to your account and click on the "Account" tab. There you will be able to change your email, password, the first and last name on your account, billing information, shipping address information, and change or edit the credit card you have on file to pay your storage fees.
Call (888) 518-7596, toll-free, to speak with a knowledgeable Citadel Customer Service Representative who will help guide you through the process. Once you open your Citadel account, these same Representatives will gladly assist you with any questions or requests.
When you purchase Precious Metals from APMEX, you will be given the option to store your newly purchased products with Citadel. Once payment has been satisfied, APMEX ships the products directly to Citadel. Citadel then ships the products to a designated secure location where they will be stored by one of the world's leading secure storage providers.
Citadel offers many advantages over other types of storage and over its competitors. As opposed to storing in a bank safe deposit box, your holdings stored with Citadel are fully protected against physical loss, damage, theft or other liabilities. Also unlike banks, where your access may be subject to rules and limitations imposed by the government, Citadel has a storage agreement with a private company that is a global leader in security solutions.
Competitors want you to rely on their own assurances that your assets will be secure with their organization. Only Citadel utilizes the services of Brink's, a fully independent, third-party company, for the actual storage of your valuable Precious Metals. This exclusive alliance provides reassurance to you that your assets are secure. Brink's has been a leader in the safe and secure storage and transportation of physical Precious Metals for more than 150 years.
There is no shipping charge for APMEX customers to send their products to our Citadel storage facility. There will be a shipping charge and handling fee when you decide to take physical delivery of those products. However, there is no shipping charge if you sell products from Citadel back to APMEX.
Simply put, the annual storage fee for approximately $33,000 or less in value is only $15 per month, which is our minimum fee. That monthly fee is comparable to the cost of an uninsured safe deposit box at your local bank. For $50,000 of assets the monthly storage fee is about $23 per month.
To determine your annual cost to store your products with Citadel, be advised the annual storage fee is 55 basis points (.55%) per year. The monthly charge is 1/12th of the 55 basis points. The fee is based on the Average Market Value (as quoted by APMEX on at www.APMEX.com) of the items stored, or $15 per month, whichever is greater. This fee will be calculated on a quarterly basis and can be paid with your credit card. The cost to store and insure your Precious Metal products with Citadel is less than many other options available to investors who do not wish to take physical possession of their Precious Metals. For example, if you store less than $32,727.27 worth of products with Citadel, you will pay only $15 per month for this secure and insured storage.
A) Credit Card The easiest and simplest way is to enter a credit card on the profile page of your account. Once a valid credit card has been entered you do not need to do anything further. Your card will automatically be billed each quarter for the amount of your storage fee invoice. We will notify you should your card need to be updated. This data is not visible to Citadel, APMEX or Brink’s at any time and is protected through encryption.
B) Check If you prefer to pay by check, simply make a check payable to: CGDSI 226 Dean A. McGee Ave. Oklahoma City, OK 73102
You may contact a Citadel Customer Service Representative toll-free at (888) 518-7596 to make a one-time credit card payment or if you prefer to pay by bank wire. A Citadel Customer Service Representative will be happy to provide you with the most current information.
Your storage fees will not commence until your products have reached the Depository.
The standard handling fee is $50 per package for domestic shipments or $75 per package for international shipments, plus all applicable insurance, postage and other courier charges. Your actual shipping costs may be higher depending on the amount and value of the products you are shipping. If you choose to sell your holdings back to APMEX, shipping fees will be waived.
We do not recommend you ship your products to a third-party business, such as a UPS store, FedEx store or Mailboxes, etc. store because once your products have been delivered there, they will no longer be covered by our delivery insurance. You will then be relying on an outside company to safely and securely hold your Precious Metal assets. It is always more reliable to send them to your personal address or to a Post Office box maintained by the United States Postal Service.
Yes. The security of your products is of the utmost concern for Citadel, which is why we entered into an exclusive agreement with a company whose name and reputation are synonymous with security. All products stored with Citadel are fully protected against physical loss, theft or damage at all times while stored in the Depository. This is a significant advantage over storing your Precious Metals in a bank safe deposit box, where the contents are unknown and uninsured by the bank. Additionally, we store them in a facility run by a private company so your assets are held outside the banking system.
No. All customers' products are completely segregated and fully allocated to an individual sub-account. No products belonging to other customers are ever co-mingled with your products for any reason. Our customers' holdings are not assets of Citadel Global Depository Services and, therefore, are solely your assets.
Yes. While there is no protection against market loss, on any investment, all products stored with Citadel are fully protected against physical loss, theft, damage or other liabilities. This is a significant advantage over storing your Precious Metals in a safe deposit box, where the contents are uninsured by the bank.
Yes. Citadel provides you with electronic confirmations of all your transactions - both storage requests (deposits) and shipment requests (withdrawals). Most importantly, the market value of your assets is updated daily. By storing at Citadel, you will always know the exact market value of your Precious Metals in storage.
As a Citadel account holder, you can view your current holdings and all of your transactions at any time on the website. Simply log into your personal account and view your inventory. You will see a list of your holdings as well as a graphic presentation of how your holdings break down among metal types, if applicable.
Once APMEX has received good funds, it generally takes 2-3 days to ship the products to Citadel. From there, the products are shipped to the Citadel vault facility at a secure Brink’s location. Brink’s will check-in your items and complete the transaction. Once Brink's has checked in your items, the transaction will display on your Citadel account.
You will not pay any storage fees until the item(s) display on your account.
You may also log in to your account at any time and view your transactions as well as your current holdings. Citadel provides you with a current snapshot of your account, a breakdown of your holdings by metal type along with all of your account transaction history.
Citadel is pleased to store all types of Gold, Silver, Platinum and Palladium coins, bars or rounds sold by APMEX. These products will be stored in a safe, secure location and completely segregated from the assets of other clients.
Your Precious Metal products are stored in an account managed by Citadel at a secure location operated by Brink's Global Services USA, Inc., a global leader in secure logistics and security solutions. For security reasons, we cannot divulge the exact location of any depository used by Brink's to store your metals.
Yes, you can have some products stored at a secure storage facility and also have products delivered to the address you choose. However, you will have to complete separate orders as storage requests cannot be combined with delivery requests on the same purchase.
To withdraw your products all you need to do is notify Citadel that you wish to make a withdrawal and Citadel will arrange to have it delivered to the person and address you specify. For your protection, you will be required to provide certain security elements, such as your personally selected PIN, to validate this transaction.
Yes. When you are ready to sell your Precious Metals back to APMEX, just log into your personal account and determine which products you would like to sell. Then call APMEX toll-free at (800) 375-9006, select option #2 and tell an APMEX Purchasing Agent you wish to sell some products stored at Citadel. You will be quoted the current price and be able to lock in that price. You can then simply confirm the sale of these items from storage with Citadel by calling a Citadel Customer Service Representative toll-free at (888) 518-7596. It is a fast and simple process with no shipping costs involved.
Call (800) 375-9006 and speak with a highly trained and knowledgeable APMEX Account Manager who will be pleased to answer all of your questions. Account Managers are available from Monday through Thursday from 8 a.m. – 8 p.m. (ET) and Friday from 8 a.m. – 6 p.m. (ET). You may also use the APMEX Live Chat feature during those same hours. You can also read or download the Citadel Brochure.