Citadel Information

Frequently Asked Questions

Account

• How do I open an account with Citadel?

  You can open an account with Citadel Global Depository Services by contacting a Citadel Customer Service Representative at (888) 518-7596. Or you can contact the APMEX Sales Team at (800) 375-9006 and request to open a Citadel account while placing your order.

• Once I set up an account with Citadel, how can I change any account information I originally provided?

  It is very easy to change your Citadel account information. Log into your APMEX.com account and click on the “Manage Citadel Account” tab, then click on the “Settings” tab.

• I have questions about opening a Citadel account. Who should I call?

  Call (888) 518-7596, toll-free, to speak with a knowledgeable Citadel Customer Service Representative who will help guide you through the process. Once you open your Citadel account, these same Representatives will gladly assist you with any questions or requests.

• How does storage with Citadel work?

  When you purchase Precious Metals from APMEX, you will be given the option to store your newly purchased products with Citadel. Once payment has been satisfied, APMEX ships the products directly to Citadel. Citadel then ships the products to a designated secure location where they will be stored by one of the world's leading secure storage providers.

  There is no minimum order when ordering from APMEX and selecting to store with Citadel. However, for orders under $500, there will be a $9.95 shipping fee (orders over $500 ship free through Citadel). Please contact a Citadel Customer Service Representative toll-free at (888) 518-7596 for information regarding the costs and procedures for storing items previously purchased at APMEX.

• What are some of the advantages of storing my Precious Metal products with Citadel over other types of storage and companies?

  Citadel offers many advantages over other types of storage and over its competitors. As opposed to storing in a bank safe deposit box, your holdings stored with Citadel are fully protected against physical loss, damage, theft or other liabilities. Also unlike banks, where your access may be subject to rules and limitations imposed by the government, Citadel has a storage agreement with a private company that is a global leader in security solutions.

  Competitors want you to rely on their own assurances that your assets will be secure with their organization. Only Citadel utilizes the services of Brink's, a fully independent, third-party company, for the actual storage of your valuable Precious Metals. This exclusive alliance provides reassurance to you that your assets are secure. Brink's has been a leader in the safe and secure storage and transportation of physical Precious Metals for more than 150 years.

Payments

• What does it cost to ship my products through Citadel to a storage facility?

  For orders over $500, there is no shipping charge for APMEX customers to send their products to our Citadel storage facility. APMEX orders under $500 will incur a $9.95 shipping fee.

  There will be a shipping charge and handling fee when you decide to take physical delivery of those products. However, there is no shipping charge if you sell products from Citadel back to APMEX.

• What does it cost to store my products with Citadel?

  Simply put, the annual storage fee for approximately $33,000 or less in value is only $15 per month, which is our minimum fee. That monthly fee is comparable to the cost of an uninsured safe deposit box at your local bank. For $50,000 of assets the monthly storage fee is about $23 per month.

  To determine your annual cost to store your products with Citadel, be advised the annual storage fee is 55 basis points (.55%) per year. The monthly charge is 1/12th of the 55 basis points. The fee is based on the Average Market Value (as quoted by APMEX on at www.APMEX.com) of the items stored, or $15 per month, whichever is greater. This fee will be calculated on a quarterly basis and can be paid with your credit card. The cost to store and insure your Precious Metal products with Citadel is less than many other options available to investors who do not wish to take physical possession of their Precious Metals. For example, if you store less than $32,727.27 worth of products with Citadel, you will pay only $15 per month for this secure and insured storage.

• How do I pay my storage fees to Citadel?

  A) Credit Card

  The easiest and simplest way to pay your storage fees is to log into your Citadel Dashboard, click the Settings tab, and enter your credit card information. Once a valid credit card has been entered, you do not need to do anything further. Your card will automatically be billed each quarter for the amount of your storage fee invoice. We will notify you should your card need to be updated. Your credit card data is not visible to Citadel, APMEX, or Brink's at any time and is protected through encryption.

  B) Check

  If you prefer to pay by check, simply make a check payable to:

  CGDSI

  226 Dean A. McGee Ave.

  Oklahoma City, OK 73102

  C) Bank Wire

  You may contact a Citadel Customer Service Representative toll-free at (888) 518-7596 if you prefer to pay by bank wire. A Citadel Customer Service Representative will be happy to provide you with our banking information.

  Your storage fees will not commence until your products have reached the Depository.

• How much does it cost to ship my products from the storage facility in the event I want to take physical possession?

  The standard handling fee is $50 per package for domestic shipments or $75 per package for international shipments, plus all applicable insurance, postage and other courier charges. Your actual shipping costs may be higher depending on the amount and value of the products you are shipping. If you choose to sell your holdings back to APMEX, shipping fees will be waived.

  We do not recommend you ship your products to a third-party business, such as a UPS store, FedEx store or Mailboxes, etc. store because once your products have been delivered, they will no longer be covered by our delivery insurance. You will then be relying on an outside company to safely and securely hold your Precious Metal assets. It is always more reliable to send your products to your physical address.

Security

• Are my products protected if I store them with Citadel?

  Yes. While there is no protection against market loss on any investment, all products stored with Citadel are fully protected against physical loss, theft, or damage. This is a significant advantage over storing your Precious Metals in a safe deposit box, where the contents are uninsured by the bank.

• Will my holdings ever be co-mingled with any other customers' products?

  No. All customers' products are completely segregated and fully allocated to an individual sub-account. No products belonging to other customers are ever co-mingled with your products for any reason. Our customers' holdings are not assets of Citadel Global Depository Services and, therefore, are solely your assets.

• Are my products protected if I store them with Citadel?

  Yes. While there is no protection against market loss, on any investment, all products stored with Citadel are fully protected against physical loss, theft, damage or other liabilities. This is a significant advantage over storing your Precious Metals in a safe deposit box, where the contents are uninsured by the bank.

Reporting

• Does Citadel provide me with reports of my stored holdings?

  Yes. Citadel provides you with electronic confirmations of all your transactions - both storage requests (deposits) and shipment requests (withdrawals). Most importantly, the market value of your assets is updated daily. By storing at Citadel, you will always know the exact market value of your Precious Metals in storage.

• How can I track the assets I have in storage with Citadel?

  As a Citadel account holder, you can view your current holdings and all of your transactions at any time on the website. Simply log into your personal account and view your inventory. You will see a list of your holdings as well as a graphic presentation of how your holdings break down among metal types, if applicable.

• I just made a purchase from APMEX and chose to store it with Citadel. How long before it displays on my Citadel account?

  Once APMEX has received good funds, it generally takes 2-3 days to ship the products to Citadel. From there, the products are shipped to the Citadel vault facility at a secure Brink’s location. Brink’s will check-in your items and complete the transaction. Once Brink's has checked in your items, the transaction will display on your Citadel account.

  You will not pay any storage fees until the item(s) display on your account.

  You may also log in to your account at any time and view your transactions as well as your current holdings. Citadel provides you with a current snapshot of your account, a breakdown of your holdings by metal type along with all of your account transaction history.

Products

• What types of products does Citadel store for customers?

  Citadel is pleased to store all types of Gold, Silver, Platinum and Palladium coins, bars or rounds sold by APMEX. These products will be stored in a safe, secure location and completely segregated from the assets of other clients.

• Where are my products stored if I choose the storage option with Citadel?

  Your Precious Metal products are stored in an account managed by Citadel at a secure location operated by Brink's Global Services USA, Inc., a global leader in secure logistics and security solutions. For security reasons, we cannot divulge the exact location of any depository used by Brink's to store your metals.

• Can I order products from APMEX for storage and also for delivery to me?

  Yes, you can have some products stored at a secure storage facility and also have products delivered to the address you choose. However, you will have to complete separate orders as storage requests cannot be combined with delivery requests on the same purchase.

• What do I do when I want to withdraw my products from Citadel?

  To withdraw your products all you need to do is notify Citadel that you wish to make a withdrawal and Citadel will arrange to have it delivered to the person and address you specify. For your protection, you will be required to provide certain security elements, such as your personally selected PIN, to validate this transaction.

• I have previously purchased products from APMEX. Can I store those at Citadel?

  Yes. Please contact a Citadel Customer Service Representative toll-free at (888) 518-7596 for information regarding the costs and procedures for storing items previously purchased at APMEX.

• I own Precious Metals products that I purchased elsewhere. Can I store those at Citadel?

  Yes. Please contact a Citadel Customer Service Representative toll-free at (888) 518-7596 for information regarding the costs and procedures for storing items previously purchased elsewhere.

• Can I sell the Precious Metals I have in storage with Citadel directly back to APMEX?

  Yes. When you are ready to sell your Precious Metals back to APMEX, just log into your Citadel account and determine which products you would like to sell. Then call APMEX toll-free at (800) 375-9006, select option #2 and tell an APMEX Purchasing Agent you wish to sell some products stored at Citadel. You will be quoted the current price and be able to lock in that price.

  Next, log into your Citadel account and click the “Ship Request” tab to start the process. For your security, we will require you to input your PIN. There are three steps to complete your shipment out request:

  1. Select the products and quantities you wish to ship, then click the “Continue” button.

  2. Click the “Ship to APMEX box”, provide your APMEX EPO / reference number, and then click the “Continue” button.

  3. Review your shipment out details. If everything is correct, click the “Submit” button.

• I have questions about buying additional products from APMEX. Who should I call?

  Call (800) 375-9006 and speak with a highly trained and knowledgeable APMEX Account Manager who will be pleased to answer all of your questions. Account Managers are available from Monday through Thursday from 8 a.m. – 8 p.m. (ET) and Friday from 8 a.m. – 6 p.m. (ET). You may also use the APMEX Live Chat feature during those same hours. You can also read or download the Citadel Brochure.